Deskera CRM

Easy-to-use Helpdesk Software

Automate, streamline your customer support with helpdesk feature in Deskera CRM

Contact Management

Deal Management

Activity Management

Customized Pipelines

Ticket Management

Knowledge Base Management

Custom Fields

Email Campaign

Email Inbox Integration

Track Communications

Insight & Reports

Team Management

Award-Winning Mobile App

Create Unforgettable Customer Experience

with Deskera CRM Helpdesk

Simple ticketing to categorize, prioritize, track, and solve customer support tickets. Create a smart knowledge base so that your customers can find answers by themselves.

Retain Your Customers

Retaining existing customers is as important as new customer acquisition. Deskera CRM helpdesk lets you do both sales and customer support in one single platform. Provide the best customer support with the helpdesk feature in Deskera CRM.

Build a self-help site and knowledge base for your customers in a few minutes. With preconfigured templates and quick setup, you can have your help site up and running with no coding required.

Connect your support email with the helpdesk feature to receive and respond to customer issues and queries.

Stop Letting Customer Issues Fall Through the Cracks

Track and solve customer support tickets with ease. Connect your support email for automated ticket creation.

Categorize, prioritize, and assign tickets to your support staff. View all your customer support communications in one place with the helpdesk feature.

Create custom ticket views by selecting priority, status, assignee, and more conditions. View relevant tickets on your ticketing dashboard.

Let Your Customers Help Themselves

Provide the best help to your customers by creating a smart knowledge base. Select a domain and build a help site for your customers.

Brand your help site by uploading your company's banner and logo. Create and manage articles and sections as per your business requirements.

Create a smart repository of articles and sections so that your customers can find answers by themselves. Share relevant articles with your customers for fewer tickets.

Improve the Efficiency of Your Support Team

Improve your team productivity by providing them better tools to support your customers. Save your support time by creating a smart knowledge base so that your customers can find all the answers by themselves.

With Deskera CRM, your support staff can create, prioritize, and track all your customer's issues in one place. Your support team can create custom views to categorize and prioritize customer tickets and ultimately provide a better customer experience.

Awesome Helpdesk Features for Your Business

✓ Intuitive interface that requires minimal training

✓ Brand your help center by uploading logo and banner

✓ Connect your support email for automated ticket creation

✓ Manage your data visibility

✓ Create & manage sections and articles

✓ Create ticket views to categorise and prioritise tickets

Improve Your Productivity

You can save 200+ hours annually by switching to Deskera. Sign up today to see the difference.

FAQs

Can I set up a help center or knowledge base with Deskera CRM Software?

Yes, Deskera CRM Software lets you set up your help center. You can create and manage articles, sections, and maintain a knowledge base for your customers.

Can CRM software help me to improve customer service?

Customer Relationship Management (CRM) Software enables businesses to provide efficient customer support. With CRM software, you can create a help site for your customers to find all the answers they need.

Can I implement Deskera CRM Helpdesk without any developers/programmers?

Yes, you do not need any technical expertise to create your help site. You can select a domain to set up your help center within a few minutes and improve your customer support.

Can I organise articles into different sections?

Yes, you can create articles and tag them to different sections with Deskera CRM.

Can I connect my support email address for automated ticket creation?

Yes, you can connect your support email address with Deskera CRM software. Whenever any customers send an email to the support email address, it will automatically create a ticket in the helpdesk.

Can my support staff create tickets in Helpdesk Software?

Yes, your support staff can create tickets and update customers on the progress of the ticket with helpdesk feature in Deskera CRM.